Can I return my online purchase for a refund?

Yes, online purchases can be returned to any Best Friends Pets store, nationwide.

A copy of your proof of purchase is required to complete the transaction.

Please note any ‘change of mind' returns or exchanges will be processed at the discretion of the store, which may choose to either offer a refund or exchange your item.

In-store Returns 

• Returns will be accepted in person at any of our Best Friends Pets stores
• Bring your item in along with a proof of purchase (copy of your electronic invoice).

Return By Post

• Please contact our Customer Service team prior to sending back a parcel to ensure your item is eligible for return at [e-mail] or by calling 1800 560 756.
• When returning, safely package your item including a copy of your electronic invoice and a fault description or reason for return. Sufficient details are required for any suspected faults
• All goods returned to us will be at your expense unless you are entitled to return the goods at law. In these rare circumstances a member of our Best Friends Customer Service team will email a return label to you, which can then be attached to the outside of the parcel where it is clearly visible.
• Any additional packaging, express postage costs etc will not be covered by us.
• All refunds will be paid back into the original payment method once items have been received by our team. 

• Post and address your returns parcel to:

  
  Best Friends Pets Online Store

  Shop 1, 2-6 Sloane Street, Maribyrnong, Victoria, 3032